Support

Warranty

Every Skyluxe device carries a [EDIT: warranty term] warranty, held by us in Australia. You deal with us, not with a factory overseas.

The short version

For [EDIT: warranty term] from the date your device is delivered, we will repair or replace it free of charge if it fails because of a defect in materials or workmanship. We pay freight in both directions. If we cannot repair or replace it, we refund it.

The warranty covers the original purchaser and is not transferable. Keep your order number — it is the only thing you need to make a claim.

Covered

LED array failure, including individual emitters that stop working
Driver, controller and power supply faults
Battery capacity that falls materially below specification within the warranty period
Charging port, switch and cable faults
Seams, housings and fastenings that fail in normal use
Anything that arrives damaged or does not work out of the box

Not covered

Damage from dropping, crushing or submerging a device
Damage from using a charger or power supply other than the one supplied
Wear to cosmetic surfaces that does not affect function
Devices that have been opened, modified or repaired by someone other than us
Consumable parts past their expected life, such as a washable liner

Making a claim

01Email support@skyluxehealth.com with your order number and a description of the fault. A photo or short video helps.
02We reply within one business day. Many faults are diagnosed without the device coming back at all.
03If it needs to come back, we book and pay for the collection.
04Repair or replacement is dispatched at our cost. We will tell you which, and why, before we do it.

This warranty is in addition to your legal rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this warranty limits, restricts or modifies those rights, and the consumer guarantees can apply beyond the [EDIT: warranty term] warranty period.

Read the full Consumer Guarantees statement.

Warrantor details

Entity: Skyluxe Health Pty Ltd
ABN: [EDIT: ABN]
Address: [EDIT: street address, suburb, state, postcode]
Phone: [EDIT: AU phone number]
Email: support@skyluxehealth.com

You bear any expense of claiming this warranty beyond the freight we cover, which in practice is nothing for Australian addresses. Outbound shipping is free to every country we sell to. For an order shipped outside Australia, return freight on a warranty claim: [EDIT: who pays return freight on international returns].